Refund and Returns Policy
At Microtech Industries, we are committed to ensuring customer satisfaction and building trust. We understand that there may be instances where a cancellation or refund is necessary, and we are here to assist with a seamless process.
Cancellation Policy
- Order Cancellations: If you wish to cancel an order, please contact our Sales Support team within 24 hours of placing your order. Cancellations requested after 24 hours may not be processed as the order may already be in production.
- Custom Orders: Orders for customized products may not be eligible for cancellation once production has commenced.
- Process: To initiate a cancellation, please reach out to us with your order details, and our team will guide you through the process.
Refund Policy
- Return Eligibility: Return are available for orders that meet the cancellation requirements or in cases of defective products, provided the issue is reported within 7 days of receipt.
- Inspection Process: Returned items will be inspected to ensure they meet our return criteria. Products that are damaged due to misuse, improper handling, or modifications will not be eligible for a refund.
- Refund Process: Once the return is approved, we will process your refund to the original payment method within 7-10 business days.
Shipping Policy
- Once the order is received. we will try to ship and deliver the item within 7-10 business days. the delivery is co dependent on the natural circumstances and can lead to delays in shipment.
For assistance with cancellations or refunds, please contact us at:
- Sales Support: +91-9824625877
- Email: sales@metroelevators.com
- Office Address: Microtech Industries, 407 Rajkamal Plaza – B, Sattar Taluka Society, Income Tax, Ahmedabad, 380014, Gujarat, India.
Our team is available to answer any questions you may have and to provide support throughout the cancellation and refund process. We are dedicated to ensuring a smooth and satisfactory experience for all our valued customers.